Resitab takes data privacy and protection seriously
We understand the vital importance of protecting your data so we deliver the highest international standards of data protection.
Our infrastructure, policies and processes all support and maintain the integrity and security of your data, from our data hosting, service management authentication and data encryption to our multi-layered monitoring and our robust internal processes.
Resitab offers superior data hosting and storage through Amazon
Resitab is hosted by Amazon Web Services (AWS). AWS offers reliable, comprehensive and secure data hosting and storage for your data protection.
Customers in the Asia Pacific region are hosted by AWS in Sydney, Australia. Customers in the UK and Europe are hosted by AWS in London, England.
Customers in other regions can opt to be hosted in either location, according to their preference.
We use Amazon Virtual Private Cloud for high-level cybersecurity and performance
Our server infrastructure operates within an Amazon Virtual Private Cloud (VPC) to provide high-level security and optimal performance for our virtual networking environment. Our VPC allows us to access to manage, monitor and update our services within a protected environment.
The VPC secures our internal connections between various services using Security Groups (SGs) and Network Access Control Lists (NACLs) to make the system more resilient to external attacks.
Our siloed database structure provides additional data protection
Resitab uses a silo database structure to give your facility’s data an extra layer of protection. Every facility’s data is stored on its own separate database. This additional database access level strengthens the data protection for all our customers.
We offer premium protection against data loss through daily backups
The continuity and integrity of data is our top priority. We back up all databases to a physically separate availability zone daily. This means databases can be restored at an individual customer or an entire system level and gives you the highest level of protection against data loss.
Our service management authentication is comprehensive and consistent
Resitab maintains strict policies around access to customer data, source code and server infrastructure. Access to the server is kept to an absolute minimum at all times.
All updates performed on the server are logged and auditable. Changes to code and/or infrastructure cannot be performed without the review and authorisation of the Chief Technology Officer.
Resitab uses encryption throughout the data lifecycle for premium protection
We understand that each and every moment within the data lifecycle is significant so we have implemented industry-standard encryption at all points of the data lifecycle.
Data is encrypted in the transition to the server, when the data is at rest once it is in storage, and when it is outward bound back to the user when you access your data.
Our multi-layered monitoring and alerts provide proactive infrastructure maintenance
Resitab provides multiple layers of monitoring for all critical services to proactively maintain the security and integrity of our infrastructure. All updates and operations are logged with automated alarms enabled for any activity outside normal operating ranges.
Every aspect of the day-to-day operations is recorded to provide the highest levels of visibility into all activity on the server, offering a controlled and secure environment.
Resitab gives you access to live reports on our system status
Resitab gives you greater visibility on our system performance with our instant live reporting capability. Receive a real-time report on Resitab’s system status at any time.
In the event of a system incident, our team responds quickly and effectively and maintains high-level customer contact to ensure you remain updated throughout the duration of the event.
Our operating policies meet international standards or information security
We are committed to protecting our customer information through the implementation of our Information Security Management System (ISMS). Our ISMS is modelled on ISO/IEC 27001:2013, the international standard for information security, and supported by comprehensive internal processes.
We deliver consistent and exceptional customer service
The Resitab team is highly experienced and supported through ongoing training to ensure all interactions with customer data and personal information is compliant and respectful.
Our diligent staff are aware and proactive in their approach to give you optimal security.
Our data protection and privacy policies comply with international standards
Resitab’s data privacy policy is embedded in all our operations. We are compliant with the General Data Protection Regulation (GDPR), that regulates data privacy and protection in the EU. Visit our privacy policy for more information.